Metra Approves New Strategic Plan

By Jeff L. Tucker, The Chicago Times

February 16, 2023

CHICAGO – Metra announced Wednesday the approval of a new 2023-2027 strategic plan that focuses on addressing the operational and financial challenges of a post-COVID world and sets ambitious goals for the agency’s evolution and growth.

The My Metra, Our Future strategic plan is an update to the previous plan, On Track to Excellence, which focused on Metra’s operating and capital funding shortfalls. The new plan will focus on variety of new challenges brought on by the pandemic, including new commuting patterns, demands for new service options and attracting and retaining workers.

To fulfill Metra’s mission and vision, the strategic plan is built around five equally important and related goals. They reflect the evolving priorities of Metra, regional transit needs, and customers:

  • Enhance service to grow ridership and provide mobility choices
  • Ensure the Metra experience is safe, easy, and enjoyable for all customers
  •  Attract a diverse workforce and invest in our employees
  •  Innovate to become more efficient and effective
  • Be a socially responsible organization committed to equity and sustainability

“With the vision and goals that are outlined in this new strategic plan, we are recognizing that Metra must adapt and evolve to meet our riders’ and the region’s transit needs.  It won’t be easy, but we will do everything within our ability and budget to achieve these goals and make our new vision a reality.” said Metra CEO/Executive Director Jim Derwinski.