SECRETARY OF STATE HOPES TO LOWER WAIT TIMES AT DMV

by Frank Conklin, The Chicago Times

July 30, 2021

SPRINGFIELD, IL — Jesse White, Secretary of State of Illinois, announced new actions Friday aimed at reducing wait times and heavy volume at DMV facilities across the state.

The two-pronged strategy will increase the number of appointment-only driver service facilities and expand remote license renewal.  Customers will be required to make an appointment at the following Chicago facilities beginning in September:

  • Chicago North, 5401 N. Elston Ave.
  • Chicago South, 9901 S. Dr. Martin Luther King Jr. Drive
  • Chicago West, 5301 W. Lexington St.

Beginning September 7, some metro Chicago facilities will also be appointment only.

Schaumburg, Bridgeview, Lombard, Des Plaines, Waukegan, Naperville, Aurora, Plano, and Joliet are among them.

Driver’s license and ID card holders will be required to renew online, by phone, or by mail from September to February 2022.  According to the Secretary of State’s office, 1 million fewer people will visit facilities in person.

“During the pandemic, my office has continued to serve the public, including face-to-face transactions, in a safe and responsible manner.  During this time, we also significantly expanded our online services.  This next step will enable a greater number of people to renew their driver’s licenses or ID cards without having to visit a Driver Services facility.” White said in a statement.